Privacy Policy
Privacy Policy

Privacy Policy 2024. 04. 30

Model Solution Co., Ltd. (hereinafter referred to as 'Model Solution' or 'the Company') complies with the 「Personal Information Protection Act」 and other related laws and regulations to protect the freedom and rights of information subjects, and handles personal information lawfully and securely. In accordance with Article 30 of the 「Personal Information Protection Act」, the Company establishes and discloses a privacy policy to guide information subjects on the procedures and standards for processing personal information and to promptly and smoothly handle complaints related to this.

Article 1 (Purpose of Processing Personal Information)

Model Solution processes personal information for the following purposes. The processed personal information will not be used for purposes other than the following, and if the purpose of use is changed, the Company will take necessary measures such as obtaining separate consent in accordance with Article 18 of the 「Personal Information Protection Act」.

  • 1. Management of quotation requestersThe Company processes personal information for the purpose of confirming the quotation requesters when inquiring about quotations through the Company's website (Quotation/RFQ submission), various notices and notifications, and handling complaints.

Article 2 (Processing and Retention Period of Personal Information)

  • Model Solution processes and retains personal information within the period agreed upon by the information subject at the time of collecting personal information or within the period stipulated by law for holding and using personal information.
  • The processing and retention period of personal information is as follows:
    • 1. Request for quotation : 3 monthsIn cases where investigations are being conducted due to violations of relevant laws, personal information may be processed and retained until the investigations are concluded.

Article 3 (Items of Personal Information Processed)

Model Solution processes the following items of personal information.

  • 1. The scope of personal information collected when requesting for a quotationCompany name, name, address, email address, and mobile phone number

Article 4 (Provision of Personal Information to Third Parties)

Model Solution only processes the personal information of information subjects within the scope specified for the purpose of processing personal information. Personal information is provided to third parties only when the information subject has consented or when special provisions of the law under Article 17 and Article 18 of the 「Personal Information Protection Act」 apply. Otherwise, personal information of information subjects is not provided to third parties.

Article 5 (Outsourcing of Personal Information Processing)

  • Model Solution outsources the following personal information processing tasks to ensure smooth handling of personal information operations.
    Outsourcing Company Scope of Outsourced Task Period of Retention and Use
    Concentrix Catalyst Homepage maintenance Until April 30, 2025
    Hankook & Company Homepage server management and data storage Until December 2024
    (Automatically renewed for 1 year afterward)
    Amazon Web Services(AWS) Cloud Virtual Server Operation and Service Until December 2024
    (Automatically renewed for 1 year afterward)
  • Model Solution, upon entering into outsourcing contracts, explicitly specifies in documents such as contracts the prohibition of processing personal information for purposes other than the performance of outsourced tasks in accordance with Article 26 of 「Personal Information Protection Act」. Additionally, it includes provisions regarding technical and managerial protective measures, restrictions on re-outsourcing, management and supervision of the subcontractor, and liabilities including indemnification for damages. Moreover, Model Solution oversees whether the subcontractor securely processes personal information.
  • If there are any changes to the contents of the outsourced tasks or the subcontractor, the Company will promptly disclose them through this Privacy Policy.

Article 6 (Transfer of Personal Information Overseas)

The model solution does not outsource the processing of personal information to overseas entities.

Article 7 (Destruction of Personal Information)

  • Model Solution promptly destroys the relevant personal information when it is no longer necessary due to the expiration of the retention period or the achievement of the processing purpose.
  • If, despite the expiration of the personal information retention period agreed upon by the data subject or the achievement of the processing purpose, personal information must continue to be retained in accordance with other laws, the relevant personal information shall be transferred to a separate database(DB) or stored separately.
  • The procedure and method for the destruction of personal information are as follows.
    • 1. Destruction ProcedureModel Solution identifies the personal information subject to destruction when the reasons for destruction arise and proceeds to destroy the personal information with approval from the Company's Data Protection Officer.
    • 2. Method of Destruction Model Solution irreversibly destroys electronically stored personal information to prevent retrieval, and shreds or incinerates paper documents containing personal information for destruction.

Article 8 (Data Subject’s Rights, Obligations and Methods of Exercising Rights and Obligations)

  • The data subject may exercise rights such as access, correction, deletion, and suspension of processing of personal information regarding the Model Solution at any time.
  • Exercise of rights shall be made in accordance with Article 41, Paragraph 1 of the Enforcement Decree of the 「Personal Information Protection Act」, through methods such as written requests, email, FAX, etc., and the Company will promptly take action upon such requests.
  • Rights can also be exercised through a legal representative of the data subject or a delegate. In this case, the data subject must submit a power of attorney according to the format specified in Annex 11 of the 'Guidelines for Personal Information Processing (No. 2020-7).'
  • Requests for access to personal information and for suspension of processing may be limited by the rights of the data subject under Article 35, Paragraph 4 and Article 37, Paragraph 2 of the 「Personal Information Protection Act」.
  • Requests for correction and deletion of personal information cannot be demanded if the personal information is expressly specified as a collection target in other laws.
  • Model Solution verifies whether the requester for access, correction, deletion, or suspension of processing in accordance with the rights of the data subject is the data subject themselves or a legitimate representative.

Article 9 (Measures to Ensure the Security of Personal Information)

  • Model Solution takes the following measures to ensure the security of personal information.
    • 1. Administrative MeasuresEstablishment and implementation of internal management plans, operation of dedicated organizations, regular employee training.
    • 2. Technical MeasuresAccess control management of personal information processing systems, installation of access control systems, encryption of personal information, installation and updating of security programs.
    • 3. Physical MeasuresAccess control to computer rooms, data storage rooms, etc.
  • In addition to the matters stipulated by the law, the Model Solution also implements the following activities to ensure the security of personal information.
    • 1. Obtaining domestic and overseas personal information protection certificationsISO/IEC 27001

Article 10 (Installation, Operation, and Refusal of Automatic Collection Devices for Personal Information)

  • Model Solution uses 'cookies' to store and retrieve usage information on a regular basis in order to provide individualized customized services to the data subject.
  • Cookies are small pieces of information sent by the server (http) operating the website to the user's computer browser, and they may also be stored on the hard drive of users' PCs.
    • 1. Purpose of using cookiesCookies are used to optimize information provision to users by tracking and understanding the usage patterns of each service and website visited by users, popular search terms, and security access status.
    • 2. Installation, Operation, and Rejection of Cookies Users have the option to choose whether to accept cookies. Therefore, users can set options in their web browsers to allow all cookies, confirm each time a cookie is saved, or refuse all cookies.
      • Internet Explorer : Tools Menu > Internet Options > Privacy > Settings
      • Chrome : Settings Menu > Show Advanced Settings > Content Settings for Privacy > Cookies
    • 3. If the user refuses to save cookies, it may cause difficulties in using personalized services.

Article 11 (Processing of Pseudonymous Information)

Model Solution does not pseudonymize personal information.

Article 12 (Personal Information Protection Manager)

  • The Company is responsible for overseeing personal information processing and has designated a personal information protection manager to oversee personal information processing and handle complaints and remedies related to personal information processing as follows:
    ▶Personal Information Protection Manager
    • Name : Cho, Jong Han
    • Title : Team Leader
    • Tel. +82-(0)32-670-4316
    • e-mail : Jonghan.Cho@model-solution.com
    • Fax : +82-(0)32-684-9007
    ※ You will be connected to the department responsible for personal information protection. ▶The department responsible for personal information protection
    • Department : Human Resources team
    • The Person in Charge : Ryu, Hye In
    • Tel. +82-(0)32-670-4317
    • e-mail : Hyein.Ryu@model-solution.com
    • Fax : +82-(0)32-684-9007
  • While using the services (or business) of Model Solution, data subjects can inquire about any matters related to personal information protection, complaints, remedies, etc., to the Personal Information Protection Manager and the department in charge of personal information protection. The Company will promptly respond to and address inquiries from data subjects."

Article 13 (Request for Access to Personal Information)

Individuals can request access to their personal information in accordance with Article 35 of the 「Personal Information Protection Act」 to the department below. The Company will strive to process the individual's request for access to personal information promptly.

▶Department for Receiving and Processing Requests for Access to Personal Information
  • Department : Human Resources team
  • The Person in Charge : Ryu, Hye In
  • Tel. +82-(0)32-670-4317
  • e-mail : Hyein.Ryu@model-solution.com
  • Fax : +82-(0)32-684-9007

Article 14 (Methods of Remedying Rights Infringement)

  • Data subjects can seek remedies for infringements of their rights due to personal information breaches by applying for dispute resolution or consultation with the Personal Information Dispute Mediation Committee, the Korea Internet & Security Agency's Personal Information Infringement Report Center, etc. For further reporting or consultation regarding other instances of personal information breaches, please contact the following agencies.
  • Model Solution is committed to ensuring the data subject's right to self-determination over personal information and strives to provide consultation and remedies for damages caused by personal information breaches. If reporting or consultation is needed, please contact the responsible department below. ▶ Consultation and reporting related to personal information protection
    • Department : Human Resources team
    • The Person in Charge : Ryu, Hye In
    • Tel. +82-(0)32-670-4317
    • e-mail : Hyein.Ryu@model-solution.com
    • Fax : +82-(0)32-684-9007

Article 15 (Installation and Operation of Video Information Processing Devices)

  • Model Solution installs and operates video information processing devices as follows.
    • 1. Purpose of InstallationEnsuring facility safety and fire prevention at Model Solution.
    • 2. Number of devices, Locations, CoverageInstalled in the main facilities such as the lobby and exhibition halls of the building, with 108 units installed. The coverage includes all areas of the main facilities.
    • 3. Department and Administrator in charge, Authorized Personnel for Access to Video InformationCho, Jong Han (Human Resources team)
    • 4. Recording Time, Storage Period, Storage Location, Processing Method for Video Information
      • Recording Time: 24 hours a day.
      • Storage Period: 30 days from the time of recording.
      • Storage Location and Processing Method: Stored and processed in the video information processing devices control room of Human Resources team.
    • 5. Method and Location for Reviewing Video InformationRequest to the Administrator in charge (Human Resources team)
    • 6. Actions regarding requests such as access to video information Requests for viewing personal video information or confirming its existence must be made by submitting a request form for accessing personal video information. Access to view is permitted only in cases where the data subject is clearly recorded or where it is necessary for the interests of the data subject's life, body, or property.
    • 7. Technical, managerial, and physical measures for the protection of video informationestablishment of internal management plans, access control and restriction of access rights, application of secure storage and transmission technology for video information, preservation of processing records and measures to prevent tampering, provision of storage facilities, and installation of locking devices
    • 8. Matters regarding the outsourcing of installation and management of video information processing devices Model Solution outsources the installation and management of video information processing devices as follows, and specifies necessary provisions in the outsourcing contract to ensure the safe management of personal information in accordance with relevant laws and regulations.
      Name of the Company/Department Outscourcing Company Person in Charge Contact
      Model Solution/ General Affairs team S-1 Corporation 1588-3112 1588-3112
    • 9. Matters regarding changes to the operation and management policy of video information processing devices The operation and management policy of the video information processing devices was established on March 3, 2020. In the event of additions, deletions, or modifications to the content due to changes in laws, policies, or security technologies, we will promptly announce the reasons and details of the changes through the Company’s website.

Article 16 (Changes to Privacy Policy)

Privacy Policy 2022. 05. 22

This privacy policy (the “Policy”) is established by Model Solution (24, Beotkkot-Ro 20-Gil Geumcheon 11 Seoul 08582 South Korea). Should you have any question about the collection and processing of your personal data by Model Solution, please contact our Data Protection Officer at info.sec@model-solution.com. Please read this Policy carefully to understand our policies and practices regarding your personal data and how we will process and treat it. By using a Model Solution website, by calling Model Solution or by otherwise giving us your personal data, you agree to this Policy. Overall, we respect the privacy rights of our clients and recognize the importance of protecting the information that is collected about them.

1. Acceptance of the Policy and Consent

By reaching out to Model Solution, by whatever means used, we may collect and process a certain amount of personal data that relates to the user of the system.
The Policy shall apply to any case in which a user reaches out to us, whatever the method or medium used. It details the conditions under which we may collect, keep, use and save information that relates to the user, as well as the choices that the user has in relation to the collection, utilization and disclosure of personal data. In any case, the user must acknowledge that they have read and understood this Policy and agree to be bound by it and to comply with all applicable laws and regulations. The user must also acknowledge that they have read and understood any terms of use that apply to our website and agree to be bound by them. Reaching out to Model Solution forms a valid consent to any and all processing of data as described and detailed in this Policy. The user may withdraw their consent at any time, and request that we cease to process their data and/or delete it, although this will not affect the validity of any earlier processing. Please note that Model Solution may also process the user’s personal data on another legal basis to insure the proper functioning of our website when a user accesses the website. If the user does not agree to this Policy or otherwise fails to provide some necessary personal data to us (Model Solution will inform the user when this is the case, for example, by making required information clear in our registration forms), (a) the individual must not use our websites or apps and (b) Model Solution may not be able to provide the user with our goods and/or services.

What are the sources of personal data?

This Policy applies to personal data that Model Solution collects from or about users from the following sources: Model Solution websites or mobile sites.

  • E-mail, text and other electronic messages. Electronic communications between users and Model Solution. (together “E-mail”)
  • The Model Solution call center. Calls to any customer service number operated by or for Model Solution.
  • Other sources where applicable, including publicly available information as well as through the use of CCTV cameras.

2. Which personal data we collect?

Depending both on (i) the services provided by Model Solution and used by a user, as well as (ii) the source from which the processed personal data originates and (iii) the user’s choices and configuration of their terminal (with respect in particular to cookies and other tracers), the following personal data may be collected and processed by Model Solution.

a. Data communicated by you

When a user reaches out to us, we may ask the individual to supply personal information such as :

  • Name
  • E-mail address
  • Telephone number
  • Company Name
  • Address

This information is used to set up and manage a user’s personal information with Model Solution and/or any order that the user may have placed with Model Solution. This information may also be used to contact the noted individual. The information provided is also used to better identify user preferences and wishes in relation to products we offer. Personal data that is indispensable for us to fulfil the purposes that are described in this Policy (see Clause 5) is marked with an asterisk on various pages of our websites and/or underlined as required upon any contact the user may have with Model Solution. Should the user not fill in these mandatory fields or otherwise not provide Model Solution with required information, Model Solution may not be able to process the user’s requests and/or provide the user with requested products and services. Other personal data the user may communicate to us is purely optional and allows us to know the user better and to improve our communications and services accordingly. Model Solution may also collect data from publicly available sources, which shall be considered as data having been communicated by you. E-mail address: we may use your E-mail address in order to send you emails in relation to our products and services. Data within E-mails: Should you send us an E-mail, we may keep all information contained in the E-mail, especially in order to resolve your inquiries or otherwise assist you.

b. Data collected in relation to the use of Model Solution websites or through E-mails

When an individual accesses, visits or browses the Model Solution website, or receives and/or answers E-mails from Model Solution, the web server automatically registers details of the individual’s access and actions. This includes information about activity on and interaction with Model Solution websites and/or E-mail, such as the individual’s IP address, the device or browser type being used, the webpage the individual visited before coming to Model Solution websites, and identifiers associated with individual devices, as well as any log information. This information enables Model Solution to analyze how Model Solution websites are being accessed and used, and to track performance of the websites as well as of any service offered on or through the Websites. Location Information in particular: an individual’s devices (depending on their settings) may transmit location information to us, in particular through Model Solution websites. Model Solution uses this information to customize, improve and protect company websites. For example, we may use location information to determine local language preferences, or to geotag a post. Hypertext links to third-party websites or sources: we may propose hypertext links from our websites to third-party websites or Internet sources. We do not control and cannot be held liable for third parties’ privacy practices and content. Please read third-party privacy policies carefully to find out how they collect and process personal information Cookies and similar technologies: All this information and related data is collected automatically, in particular through cookies (performance and tracking cookies, functional cookies, technical cookies, browser cookies, etc.). We also use Google analytics (see Clause 4).

c. Data collected from a social network

When individuals authorize a third party social network (Facebook, Instagram, etc.) to share information and data with us, we may receive any data that they publicly share on those social networks as well as any information that is part of their profile or that they allow the social network to share (name, electronic address, gender, profile picture, user code, list of friends or contacts, etc.). We also receive information pertaining to profiles when individuals use a social network functionality integrated to Model Solution websites or that are used to interact with us through a social network. Users should at all times, be aware of the terms of use and privacy policies that apply to third-party social networks and are of the website’s exclusive responsibility.

3. Cookies

a. What are cookies?

Cookies are small text files which are placed on a computer or mobile phone when an individual visits a website. They are widely used in order to make websites work or to work more efficiently. Cookies help websites recognize a device and remember information about an individual’s visit (e.g., your preferred language, font size and other preferences). Most web browsers are set up to accept cookies, although a browser can be set to refuse all cookies or to indicate when a cookie is being sent, as mentioned under paragraph c hereunder. Note, however, that some portions of websites may not work properly if cookies are refused. Model Solution also uses web beacons (also known as an "action tag" or "clear GIF technology"), or similar technology, which helps analyze the effectiveness of websites by measuring, for example, the number of visitors to a site, how many visitors clicked on key elements of a site or what web pages were visited.

b. How we use cookies?

Cookies allow Model Solution to operate services as users have requested, facilitate user navigation on our websites and related use of their features, so as to provide users with a seamless experience and relevant ads. We may collaborate with other companies, including social or advertisement networks, which place cookies, web beacons or other tracking technology on company websites to collect or receive information from our websites and elsewhere on the internet and use that information to provide measurement services and target ads.

c. How to manage your cookies preferences?

Most browsers allow management of cookies preferences by changing browser settings. If you consent to Model Solution use of cookies but later wish to opt out, you may delete the cookies which have been set and change your browser settings to block any further cookies. The “Help” function of your browser should tell you how. Alternatively, the following links provide instructions for managing cookie settings of commonly used browsers:

In addition, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of browsers. Please note that if you block cookies, your experience on our Website may be impacted.

4. Google Analytics

It is possible that some or all Model Solution websites use Google Analytics, an internet site analysis service supplied by Google Inc. (“Google”). Google Analytics uses cookies which are text files placed on a computer to help to analyze the use made of websites by its users. The data generated by cookies concerning use of Model Solution websites (including your IP address) will be forwarded to, and stored by, Google on servers located in the United States. Google will use this information to evaluate use of websites, compile reports on site activity for its publisher and provide other services relating to the activity of websites and use of the internet. Google may release related data to third parties if there is a legal obligation to do so or when third parties process data for the account of Google including, in particular, the publisher of the websites. Google will not cross-reference your IP address with any other data held by Google. As mentioned under clause 3 above, you may deactivate the use of cookies by selecting appropriate parameters on your navigator. However, deactivation of this kind might prevent the use of certain functions of Model Solution websites. By using Model Solution websites, a user specifically consents to the processing of their personal data by Google under the conditions and for the purposes described above. If an individual using the website does not want Google Analytics to be used in their browser, they can install the Google Analytics browser add-on at https://tools.google.com/dlpage/gaoptout.

5. How we use your personal data?

We use data and information collected to :

  • Offer all functions of Model Solution websites;
  • Allow for correct execution of all functions of Model Solution websites;
  • Personalize use of Model Solution websites as well as enhance noted websites and all related functions;
  • Interact with users and answer questions or remarks, including notification of users of any changes in relation to services and/or products;
  • Fulfill any contract, especially in relation to products that a customer may have purchased or otherwise received, in particular through Model Solution customer service for repairs;
  • Manage membership and/or client accounts, including our online shop to pass and/or manage any order, for the purpose of offering superior customer service and to provide any information that customers may request;
  • Proceed to antifraud and blacklist management for any case in which a person has been implicated in fraud regarding our products, services or trademarks. This allows Model Solution to, modify or refuse the offender’s access to services or products as well any entry into a contact with Model Solution. This also allows the company communicate with and defend Model Solution’s rights before state authorities;
  • With proper consent or within the applicable rules and regulations, provide customers with any information that could be useful or of interest, especially regarding Model Solution products and promotional opportunities, especially through newsletters, invitations and other publications;
  • Take all required measures in relation to online transactions, especially to prevent fraud and payment defaults.

6. Data retention

Model Solution, as a matter of business practice, does not retain personal data longer than necessary for purposes stated and to comply with legal requirements, unless otherwise agreed to by Model Solution and the user of Model Solution websites. User data may be stored and/or archived for a limited period, which shall not exceed 10 years of time (unless legal obligations or regulations require or allow a longer retention period). At the end of the applied retention period, Model Solution shall delete user data contained in the system.

7. How do we share and/or transfer your personal data?

Personal data shall be processed by Model Solution. It may also be transferred in case of a reorganization of Model Solution, including merger, takeover, de-merger, and in general any reorganization operation. Your personal data may also be transferred to the following third-parties :

  • Third-party providers in relation to the services offered on Model Solution websites, especially any IT service suppliers, consultants, providers of hosting and maintenance services of the websites and any other third party processing personal data on our behalf, as well as any postal and payment service providers, in order to fulfill and execute orders that have been placed on or through Model Solution websites. Third-party subcontractors, in order to provide product, service or information, as well as any customer service that was asked for., or for interest-based advertising based on data collected from the customer and/or through use of Model Solution websites. Such third-parties include carriers as well as payment and fraud management service providers.
  • Any person or entity required by law or judicial order: Model Solution may disclose data to third parties if we determine that such disclosure is reasonably necessary to comply with existing laws, to protect our rights or prevent fraud or abuse. When Model Solution receives law enforcement or national security requests for information, we scrutinize such requests carefully, especially if they are vague, overbroad or otherwise unlawful. When legally permitted and reasonably possible, we may provide a customer with notice that their information is being requested by a government agency. In any case, both the assessment of the request as well as the possibility of informing the customer of that request are at the sole discretion of Model Solution, and that the company may not be held liable from a civil, criminal or administrative point of view.

Model Solution may transfer personal data to third parties only when it is necessary to provide a product or service to the customer. In such cases, related third parties are prohibited from using this data beyond what is necessary to provide the relevant product or service to the customer. In some specific cases when this level of protection is not guaranteed, Model Solution will obtain prior consent or establish with the recipient of personal data a contractual framework or sufficient safeguards that ensure an adequate level of protection abroad. Customers or users may request access to a copy of these safeguards by contacting us.

8. Security measures

We strictly apply the principles of data protection and implement appropriate technical and organizational measures to limit the processing of user data as well as ensure its security. Only personal data which is necessary for completing a request or order is processed by Model Solution, and all access to personal data is limited to what is required as detailed under clause 5 of this Policy.

9. Your choices

We strive to provide users with choices regarding personal data that is provided or that is otherwise collected, in particular through our websites. The following mechanisms provide users the following control over their personal data. Regarding Cookies and similar technologies: users can select browser settings to refuse all or some browser cookies, or provide alerts when cookies are being used, as mentioned under clauses 3 and 4 above.

10. Your rights

Users have the right to request access to information about personal data related to that individual which has been processed by us. Alternatively, system users can contact Model Solution at info.sec@model-solution.com. Users may also have the right to request that we :

  • Correct or erase related personal data or restrict processing of their data.
  • Transfer personal data to a third party.
  • Stop processing related personal data in cases where we rely on a user’s consent and do not have another legal basis to continue processing noted data.
  • Stop using personal data to build a client profile. In this case, the user will no longer benefit from customized offers or services.
  • Stop sending information about our offers and news

All access, correction and deletion requests can also be sent by regular mail along with your contact details (phone number and email) to the address referred to at the beginning of the Policy. Model Solution may ask for proof of identity (copy of an official Identification Document with a photo mentioning your date and place of birth). The request is free of charge unless the request is unfounded or excessive (e.g. if an individual has already requested such personal data multiple times in the last twelve months or if the request generates an extremely high workload). In such case, we may charge a reasonable request fee according to applicable data protection legislation. Model Solution encourages users to contact us if they feel that their personal data has been mishandled or if we have failed to meet their expectations.

11. Updates to the Policy

Model Solution may revise or update this Policy from time to time. Any changes to this Policy will become effective upon posting of the revised Policy on Model Solution websites.

12. Jurisdiction and applicable law

This Policy and all matters arising out of or related to this Policy shall be governed by the substantive laws of South Korea, without regards to conflicts of laws and principles thereof. Any controversy, claim or dispute between you and us arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the Supreme Courts of South Korea, and each party hereby irrevocably consents to the jurisdiction and venue of such Court.

13. Contact

For any question or request regarding your personal data, please contact our Data Protection Officer at info.sec@model-solution.com.
Please note that the representative of Model Solution in Asia is at : 24, Beotkkot-Ro 20-Gil Geumcheon 11 Seoul 08582 (South Korea)



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